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MacOS Catalina Installation

"Getting your artwork ready" bug

 

MacOS Catalina Installation

If your Security & Privacy settings only allow apps downloaded from the App store, you will see the following error message when attempting to open the EyeJack Creator for the first time on MacOS 10.15 Catalina.

MacOS Catalina Error MessageTo fix this issue, right click the application and select Open. When prompted, click Open Anyway in the popup window.

Alternatively, open your Security & Privacy settings. Underneath the "Allow apps downloaded from" settings, you should see a message stating that EyeJack creator was blocked. Click "Open anyway". 

 

"Getting your artwork ready" bug

If the Creator app gets stuck indefinitely on the "Getting your artwork ready" step, this is likely caused by your computer's local time being set incorrectly. Please use your computer's settings to set the date/time automatically.